Frequently Asked Questions
Is there a fee?
No, we are funded through Alberta Health Services.
Who qualifies for therapy?
Families with children between the ages of 4-18. There is preference that the child can participate in the sessions.
Do I need a referral?
No, families can self-refer.
Should everyone in the family attend, even if the issue is about one child only?
Preferably yes, however the therapist can request to see family members individually or in various group contexts.
We are divorced. Does my ex-partner need to give consent for our child to attend?
Yes, we request consent if you have shared custody.
Are you open weekends/evenings?
No, we are daytime hours with limited Monday and Tuesday evenings running from October - April.
How long are the sessions and how many sessions are there?
The sessions can run from one to two hours and there is no set number of sessions.
How confidential is the information?
We use the same protocols as Alberta Health Services. Please visit the AHS website (Disclosure of Information) for more details. http://www.albertahealthservices.ca/info/Page3938.aspx
Please click here for Confidentiality Guidelines.
Where can I park?
We have only one designated parking stall in front of the building. Please park along 24th street NW that runs parallel to Crowchild Trail NW or across the street from our building at McMahon Stadium for $4 a day.
What are the therapists/counsellors backgrounds?
All of our therapists specialize in family therapy.
* We are not an urgent care facility. If your family needs immediate help, please go to your nearest hospital or urgent care. Crisis contact numbers are available on our website in the Resources link.